Services > Whistleblower Systems > FAQ
Do you offer a complete solution?
Yes. Here is a list of our important features.
What if you receive information that isn’t financial?
It is possible that we will receive complaints that aren’t financial in nature and therefore not subject to Sarbanes Oxley section 301(4). As a professional organization, we realize the potentially serious nature of these types of calls and will work to ensure that they are handled in accordance to your companies policies and procedures.
Will you work with our audit committee to establish guidelines and procedures?
Yes. We can provide support to your audit committee in establishing appropriate guidelines and procedures. We have the specific expertise to allow you to create good policies that will ensure your compliance with Sarbanes-Oxley 301.
Do you provide 24/7 coverage?
Yes. We provide 24/7 coverage through an internet web page, email, automated voice mail and other normal business communication means. We provide live phone coverage from 8 a.m. to 6 p.m. Pacific Time during normal work days. Our collection means are more than adequate to achieve SOX compliance.
Do you provide foreign language reporting?
We provide real time translation services through an outside vendor.
Do you operate a “call center”?
We have the same technology and capabilities offered by traditional “call centers,” but we operate much more than a call center. Using trained accountants to handle the calls allows us to competently and quickly resolve whistleblower complaints.
Does the Sarbanes Oxley act apply only to publicly traded companies?
Yes and no. While the act only applies to publicly traded companies, all firms (both public and private) could benefit from similar procedures. Problems occur at all types of companies and all levels within a company. Employees know where these problems are and having an established method for reporting and investigating claims of financial fraud benefits everyone.
What costs will I face to resolve complaints that are received?
This depends entirely on how complete your complaint intake process is. If complaints are competently handled from the start, you will likely be able to investigate the complaint and reach a resolution in a narrow, focused manner. However if inadequate information is collected, you may require a wide ranging investigation that costs tens of thousands of dollars, simply to understand what should have been learned had a proper complaint intake process been used. By handling complaints with trained investigatory accountants, Fulcrum can save our clients the need for these more expensive investigations.
Your service is much more complete than internet-only and phone hotline companies. How much more expensive are you?
We are not more expensive. We incur practically no overhead to offer this service. We charge you little for our service availability so you pay for trained accounting assistance only when a complaint is received. Because we approach this business need much differently than our competitors, most of our clients find that our whistleblower services are actually less expensive.