This depends entirely on how complete your complaint intake process is. If complaints are competently handled from the start, you will likely be able to investigate the complaint and reach a resolution in a narrow, focused manner. However if inadequate information is collected, you may require a wide ranging investigation that costs tens of thousands of dollars, simply to understand what should have been learned had a proper complaint intake process been used. By handling complaints with trained investigatory accountants, Fulcrum can save our clients the need for these more expensive investigations.